People in the product and delivery job family are professionals whose work revolves around ensuring that digital services are accessible, tested, and aligned with best practices, ultimately benefiting both health professionals and the public. They collaborate with teams to improve products and services.

Job Profiles
Job Profile  Description 
Business Analyst  Helps teams to analyse and understand a business problem or opportunity; undertake research and analysis to understand how a business or business area works; identifies areas for improvement, explores feasible options, analyse the effects of change and define success measures; ensures new products and services meet business and user needs, and are aligned with organisational goals. 
Delivery Manager  A delivery manager is accountable for the delivery of products and services. 
Product Manager  A product manager is responsible for the quality of their products. In this role, you will be expected to use your knowledge of user needs and business goals to frame problems and set priorities for your delivery teams. 
Programme Delivery Manager  A programme delivery manager is accountable for the delivery of complex products and services that are being delivered by multiple teams or have high technical or political risk. 
Service Owner  A service owner is accountable for the quality of their service. In this role, you will adopt a portfolio view, managing end-to-end services that include multiple products and channels. 
Project Manager  Responsible for the planning, delivery and implementation of a project, including management of budgets, stakeholders and risks &issues. Managing projects across single and multiple areas. 
Project Support Officer  Works closely with the project manager and other stakeholders to coordinate and support project planning, delivery and implementation. 
Digital Portfolio Manager (new role added)  A digital portfolio manager co-ordinates and manages a group , or ‘portfolio’, of digital projects. In this role, you will use an iterative and flexible approach to help define governance processes for this portfolio.